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Deceptive Selling - Is legal settlement the only way out??
I am writing to request an escalation regarding a deceptive sales interaction with an Xfinity agent. During our conversation, the salesperson explicitly described a smartwatch as "free," with no service requirement.
Understanding that "too good to be true" is never true, I asked the agent multiple times if that was true, and he assured me it was. All of them are on the recorded line and can be reviewed.
Therafter, after a month, the agent started calling me to activate it. I declined and another person informed me that if charges will be levied irrespective.
I escalated the case, and another deceptive person told me that she has taken up the case and once the watch is activated, all charges will go off. But I found that now, I am paying both the watch charge and the activation charge.
I escalated again, and they set up a call, but no one called. I know it wasn't wise to trust the Xfinity folks but don't have any fear of the law? Are they not answerable to laws? I can't believe I fell twice for their deception. This is so embarrassing, and I have spent so many hours dealing with this nonsense that I am leaning towards other providers..
Is legal route the only recourse that I am left with?
XfinityEmilyB
Official Employee
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3.1K Messages
2 hours ago
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