Debt Recall dispute - Xfinity Support

Hello,

I was deployed overseas and when i get back to the US I noticed that Xfinity put a debt collection on my account. I am respectfully request to pull this debt off my credit report history as this was already been paid and the collection agency cannot legally put a collection notice on my account as i do not owe them anything. Please recall the debt from the collection agency and instruct them to close the account. My account details is:

[redacted]

The collection agency that was contracted needs to remove any negative remarks on my credit history since i dont owe them anything and paid xfinity directly.

Thank you

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XfinityRichard

Official Employee

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3.3K Messages

25 days ago

Hi there, @user_14mvn2 ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. As a veteran, I first and foremost thank you for your service, welcome home! I can most definitely escalate this collections concern. Please be assured you reached the right person to assist you. For your account security since this is a public post can you please delete your home address and account number, and please send that to me in a DM including your full name.

Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.

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user_y3qhe7

Visitor

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4 Messages

Hi

I recently discovered that there was a collection account associated with my previous Comcast account. This account was shared with a former roommate, and after I moved out there was an outstanding balance of $74. Unfortunately, I never received any notification regarding this balance and was unaware that it had been sent to collections.

I only became aware of the collection a few days ago while reviewing my credit report. As soon as I learned about it, I immediately paid the outstanding balance in full.

The collection record has had a significant negative impact on my credit score. Given the small balance involved, the fact that it has now been paid in full, and that I was unaware of the debt, I respectfully request that Comcast consider removing the collection record, or recall of the collection account and recover my credit score.

Thanks

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14 days ago

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user_14mvn2

Debt Recall dispute - Xfinity Support

XfinityRichard

user_y3qhe7

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