Visitor
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1 Message
Debt Recall dispute - Xfinity Support
Hello,
I was deployed overseas and when i get back to the US I noticed that Xfinity put a debt collection on my account. I am respectfully request to pull this debt off my credit report history as this was already been paid and the collection agency cannot legally put a collection notice on my account as i do not owe them anything. Please recall the debt from the collection agency and instruct them to close the account. My account details is:
[redacted]
The collection agency that was contracted needs to remove any negative remarks on my credit history since i dont owe them anything and paid xfinity directly.
Thank you
XfinityRichard
Official Employee
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3.2K Messages
10 hours ago
Hi there, @user_14mvn2 ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. As a veteran, I first and foremost thank you for your service, welcome home! I can most definitely escalate this collections concern. Please be assured you reached the right person to assist you. For your account security since this is a public post can you please delete your home address and account number, and please send that to me in a DM including your full name.
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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