Visitor
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1 Message
Debt Collector
I cancelled my account months ago. I have been charged since then and it has gone to debt collection.
Visitor
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1 Message
I cancelled my account months ago. I have been charged since then and it has gone to debt collection.
XfinityMarshante
Official Employee
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824 Messages
22 hours ago
Hello @user_22b37r, thank you for taking the time to leave a post. Sorry for the frustration and concern this has caused. I understand how upsetting it is to find that this has escalated to a collections notice. That’s certainly not the experience we want for you. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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