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Monday, May 27th, 2024 4:57 PM

Debt collector

Just got a message from a debt collector saying I owe Xfinity something but on the app it says I owe nothing and that my payments are up to date.

Official Employee

 • 

1.2K Messages

17 days ago

Hello, @user_w70gmf how are you? The challenging part about helping in this situation is sometimes messages like this can be spam or unofficial. If you suspect this could be the case we have a dedicated team that you can report this to. We can learn more using the following link. Have you had different Xfinity services at different locations? Sometimes a debt can be related to older accounts, but legitimate collection notices will provide details about that.

 

https://internetsecurity.xfinity.com/help/report-abuse

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