Visitor
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2 Messages
Debt Collector
I have a debt collector contacting me about a balance for unreturned equipment however I returned the equipment two years ago. How do I resolve this. It was two years ago. No one seems to know how to help me whenever I call or chat.
CC_Tony
Retired Employee
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1.4K Messages
11 months ago
@Chadnesha Hello! Thank you for your submission. We can help you with the equipment that has been marked as unreturned. Please, send a DM to Xfinity Support with your name and address. We'll see you there!
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page) or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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