Visitor
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1 Message
Debt Collector but Bill paid
I suddenly received a latetr from a debt collector about what Comcast is saying is an outstnading bill from my cancelled service which I paid and have proof
Visitor
•
1 Message
I suddenly received a latetr from a debt collector about what Comcast is saying is an outstnading bill from my cancelled service which I paid and have proof
XfinityQuemekia
Official Employee
•
1.4K Messages
2 hours ago
Thank you for bringing this to our attention @user_vu3xgq! We want to make sure your account history is completely accurate.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message:
Ensure you are logged in
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it.
You can see how to send a direct message here, Direct Message Within The Forum.
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