Debt collections

Hello,

I’ve been contacted by a debt collections agency. However, I was never informed by xfinity that I had a remaining balance nor did they ever write to me that I had a certain amount of time to pay before my debt was sent to an agency. I am beyond frustrated that this may ding me on my credit report. Please give insights.

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XfinityThomasB

Official Employee

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2.6K Messages

2 months ago

user_j6x296

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.

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user_f77ct8

Visitor

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1 Message

7 hours ago

hi

i just received mail from Waypoint Resource group LLC stating that i owe you $35 as of March 09, 2025.

I talked with Xfinity live agents TWO times and two times i was told that you updated the collection agency with this info and that there is nothing to worry about.

also as of now i can see in my account that i still owe Xfinity $35. but in that situation i also was told that my acc will be in 3h. i think that 3h already left from March 09 2025.

the mail from Waypoint Resource group LLC stating that i must pay my debt by May 02, 2026.

any insight about this? can you send them confirmation that i dont owe anything to Xfinity and also update my account from $35 to $0

1

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XfinityRichard

Official Employee

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3.1K Messages

Hi there, @user_f77ct8 ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I understand your concerns regarding being asked to pay a debt that you don't owe. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.

Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.

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