1 Message
Debt Collection sent after me over remaining balance
Hello,
I need to know why I was just notified of debt collectors coming after me over 55$? I was never notified of a remaining bill never got a call or email. I no longer live at the address that was serviced.
my credit score has been negatively impacted and I will not allow this to go unsolved.
I have already payed the balance just in case. I want 100% removal of my name from any debt collection agency. I need a formal apology and refund for the charge from Xfinity. I will not stand for this it’s unreal. The craziest part is I was notified by Credit Karma not even Xfinity.
I need to know what the charge of 55$ was in the first place? Why I wasn’t notified in any way? Why a 3rd party application was the way I found out this was a thing in the first place. This company is horrible you’re so lucky you can just monopolize this industry because in no other field of business would this ever be okay.
XfinityVianney
Official Employee
•
2.2K Messages
1 year ago
Hi, @user_DabDDD. Thank you for reaching out. I see you recently received a notice of a balance that was due, however, you're understand was that everything was taken care of. I'm sure was confusiing and frustrating to see. I'll gladly review the account to help clear this up. I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.
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