Visitor
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1 Message
debt collection email from Sequium Customer Support
Hi, I received a debt collecting notice from Sequium Customer Support for an account that I closed at early May. However, I was told by a Xfinity agent that my account was cleared when I moved out. Please resolve this issue immediately and remove the charge from my account. I also request that you contact Sequium Asset Solutions, LLC, and inform them that this debt is invalid and that they should stop contacting me.
XfinitySean
Official Employee
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169 Messages
6 hours ago
Hey there user_tf7aab, thanks for joining us in our community forums! I'd be extremely concerned if I received call from a collections agency too, so I truly apologize for any stress this may have caused. You've come to the right place for assistance, and we'd be more than happy to take a look at your account to see how we can help! Please send us a direct message with your full name, name on the account (if different), and service address, and we'll get started.
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
• Click "Sign In" if necessary
• Click the "direct messaging" icon or https://comca.st/3J0ir1l
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send
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