Debt at new address

Xfinty won't turn on my service because of a previous owners debt even though I just moved into this house they will do nothing to help me.

Responses

CCKrystal

Problem Solver

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385 Messages

2 years ago

Good evening @user_dafc94. I hope you are doing well and having a great night! :) THank you for taking the time to contact our team here on our Community Forums page. Our amazing team of experts are here and ready to help.

I am sad you are unable to get services turned on due to previous owners' debt. However, there is a quick option. You can always visit one of our awesome XFINITY stores and bring a copy of your lease and photo ID, and they can help. Here is a link https://www.xfinity.com/local/store-offers?q=Chicago%2C+IL%2C+USA which will show you the location of a store closest to you. Please let us know if you have any other questions. We are here 24/7 just for you.

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user_dafc94

Visitor

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2 Messages

@XfinityKrystal they said they would work and it and now won't return any of my calls

2 years ago

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XfinityEmilyB

Official Employee

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2.2K Messages

Thank you for getting back to us here and I'm sorry to hear you're having trouble setting up service, @user_dafc94! Were you able to visit an Xfinity service center with one primary document and one secondary document as proof of residency? You can view a list of accepted documents here.

I am an Official Xfinity Employee.
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2 years ago

Billing

user_dafc94

Debt at new address

CCKrystal

user_dafc94

XfinityEmilyB

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