1 Message
Debiting My Account
I keep getting notifications around 2-3 am saying Comcast is trying to take money out of my account , now I would like for you guys to do something about this issue or I will take legal action
1 Message
I keep getting notifications around 2-3 am saying Comcast is trying to take money out of my account , now I would like for you guys to do something about this issue or I will take legal action
XfinityArmand
Official Employee
•
2.1K Messages
1 year ago
Hi there @user_ifmf4o! Thank you so much for taking the time to reach out to Xfinity Support here on our Community Forum. We are so glad to hear from you and happy to help in any way that we can to ensure that your billing concerns are addressed. No worries! You have reached out to the right team to get things squared away. Are you currently a Xfinity subscriber? If a payment is due, and you are on auto-pay, a balance could be presented for payment, if the payment is declined, it could be re-presented for payment again to collect that debt. We are glad to take a closer look at this for you. Please feel free to shoot us a private message so that we can get started.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• - An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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