Hello @user_mfwps3. Thank you for reaching out on our Community Forum. I know it is very important to be able to check the balance on a prepaid card. Are you asking about the prepaid debit card? Was this a refund from a credit balance on an account, or was this from a promotion?
Thank you for the clarification @user_mfwps3. I will be happy to take a look at that from here for you. Could you send me a direct message with the full name and complete address for your service?
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityAbby
Official Employee
•
136 Messages
10 days ago
Hello @user_mfwps3. Thank you for reaching out on our Community Forum. I know it is very important to be able to check the balance on a prepaid card. Are you asking about the prepaid debit card? Was this a refund from a credit balance on an account, or was this from a promotion?
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