Hey there, @user_43g90q! Thank you for creating a post with your refund and billing concern. Our team is happy to take a closer look at the account, billing history, and anything else that may help us determine what happened. Could you please send our team a direct message to continue?
To send a direct message:
Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging
From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.
To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!
XfinitySara
Official Employee
•
2.1K Messages
1 day ago
Hey there, @user_43g90q! Thank you for creating a post with your refund and billing concern. Our team is happy to take a closer look at the account, billing history, and anything else that may help us determine what happened. Could you please send our team a direct message to continue?
To send a direct message:
To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!
0
0