Hello again. This is part two of another post with a similar subject/title. I've been a customer for years, and I’ve been explicitly lied/misled/been provided with misinformation time and time again. Recently when trying to ask about a discount, I was presented with an incredible deal, but it wasn’t. I was told that I could get home wifi and an iPad with internet (I.e similar to phone line) for a total of $85/month, as long as I hold on to this deal for 24months. I have screenshots of this for proof.
However, this “so-called-deal” that they presented is not true. It turns out that the home wifi bill is will be $85/month, but the iPad with internet turns will be its own separate price of $60/month. Therefore my out-of-pocket expense will be $145/month. This is in DIRECT CONTRAST to what I was told.

To make these matters worse, I was told that if I were to cancel any part of this “so-called-deal”, then I would be charged $230 penalty. Since I was misled regarding the monthly prices, this $230-penalty is like a hostage-price if I choose to discontinue any part of this “so-called-deal”.

So it seems I either have to pay $145/month for 24 months, or be forced to pay $230 penalty and then have to renegotiate my home-wifi bill.

This is all insane and manipulative things at work. Not only that, but there’s identity/predatory work at play here as well, which I didn’t expect to receive from Xfinity. That’s for another post. 

Xfinity representatives may say that they can’t do anything, but I know that’s false. I know there is the ability to at least make things right for a customer by applying at least a one-time discount/credit/something. This is well within Xfinity’s capabilities. 

Anyways, I feel like I was deceived. I see this new customer deals and it's just so wrong that after being a loyal customer for years, despite the deception I wrote above, they still won't even lower it to what it was before, even if it's not in line with a new customer deal.