Visitor
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1 Message
deactivate account
I had accidentally set up two accounts when trying to switch to a better rate. I was able to make contact through chat with a representative and got the account corrected. I was told to call a number to cancel the other account. I contacted that number and was told I only had one account. Therefore, I thought the other representative must have taken care of it for me. I just recently found out that I still have two accounts and have been billed on the other account that should have been deactivated.
EG
Expert
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112.6K Messages
21 hours ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityQuemekia
Official Employee
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426 Messages
21 hours ago
Hi there @user_z9zcpk, Thank you for reaching out and sharing your experience. We understand how frustrating and confusing it must be to discover you have two accounts, especially after being told the issue was resolved. Please know that we take this matter very seriously and are committed to resolving this for you quickly and efficiently.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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