D&B Hoover Billing Call Ctr in the Philippines. Over 8hrs disputing a refund ticket issued,that just disappeared per billing department.

I spent over 8 hours from 1:00 p.m. to almost 10:00 p.m. at night on via chat and via phone disputing a refund ticket that was given from $120 p.m. in the afternoon conferred at around 3:00 by billing department rep on the process because I needed that refund expedited after calling back and a rep telling me oh they don't see a refund ticket around 6:00 p.m. begin the runaround and the lack of customer service by your Filipino central billing office. I am a medical billing administrator who understands billing and collection processes I wasted time speaking to multiple reps chats being dropped being transferred without being told and representatives acting as if I was speaking to a supervisor when they were not I was upset because a $450 charge was put under my credit for collection for non return of equipment that I still have that I still have an active account with Xfinity. The original rep understood exactly the situation and offered as a courtesy of $500 refund and a $20 credit because my account was also used for a on demand purchase when I don't even have on demand activity on my account. From the moment I checked back on the escalation for the email that was to be sent so I can expedite my refund it was a continuous emotional stressful unprofessional conversation to the point of my blood pressure being 185 over 102 to the point it peak to almost 2:05 over 102 I am so disappointed that you have chosen to outsource with a company overseas that has no ethics to the billing process. I was at one point tolls that my refund cannot be valid because they saw no charge for the equipment no charge is what I was told of course there was no charge because I still had the equipment after explaining multiple times I spoke to that particular department that I had the equipment and was told to be rectified I contacted my credit reporting agency and was told to contact the original account holder because I never at any point received a billing statement an email statement or a collection bill for what was put on my credit that dropped my credit score by 30 points. This is my last chance for someone to rectify my refund that was guaranteed by three wraps guaranteed to be expedited and then I have other Representatives mind you I spoke with over 10 to 15 reps if it wasn't by chat it was by phone that do not care about what I had to say and the extent of what I was going to do. They were warned that I will be contacting the better Business bureau that I will be contacting the corporate office in the Philippines because I was a billing analysis with optifree and Cardinal Health through FedEx who we have a fabulous CBO office in Manila Philippines they are nothing like the contract you have with this billing office. They had me in tears at one point to just waste my time for another hour and a half on the phone going around in circles and not taking any due diligence to understand that of course there's no billing statement and why would I have a ticket number given an amount given my credit was put back on my account from the same conversation and I emphasize I didn't ask for a refund I asked to representative to check into it and they as a courtesy understanding being a loyal customer issued the refund because I would be able to use that to make a settlement offer to pay off the mistake put on my credit instead of trying to dispute it that could take 6 months or more it takes longer to build your credit score then it was to drop me by 30 points I ask any account manager in the USA or corporate manager in the Philippines for this DNB Hoover company to rectify this issue and refund my $500 back to me before I report you to the credit agencies for iranius collection account put on my credit and the better Business bureau for not doing their due diligence as a billing company that represents Xfinity and is supposed to have 100% customer care thank you and I hope to hear back soon a very upset loyal Xfinity / Comcast customer a very disappointed Xfinity - Comcast customer and experience Medical billing administrator and analysis for over 12 years thank you I will be patiently now eagerly expecting a response as soon as possible*please excuse any typos this is being sent via talk text*