1 Message
Dates are wrong
I told comcast I was going into the hospital for back surgery on 5/15/2024. I told them I would probably be back 8/1/ 2024. I got out of the rehab in mid July. (Early) I turned on my tv my cable wasn't intermittent as well as owing for the time I was not home. It was already told to me it's not my fault and not to worry but my cable is still out as of 7/26/2024
XfinityMarcus
Official Employee
•
1K Messages
4 months ago
user_h2zy0r thank you for taking the time to reach out today and using the Community Forums page. I would be happy to look into your service concerns to get you back up and running as well as the billing issue you mentioned. I also want to mention we hope you are feeling better post surgery. Can you pleasse send us a direct message with your full name and complete service address?
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Peer to peer chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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