Visitor
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1 Message
Data use
All of my data suddenly got used up in the first week of the month. This was not me and is a mistake. How do I fix this?
Visitor
•
1 Message
All of my data suddenly got used up in the first week of the month. This was not me and is a mistake. How do I fix this?
XfinityAbby
Official Employee
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346 Messages
3 days ago
Hello @user_4ejuev. Thank you for reaching out on our community forum. I would love to take a look for you to see what may have happened.
Please send us a direct message with your full name and address so that we can assist you further.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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