234546scvh's profile

New Poster

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2 Messages

Wed, Jul 8, 2020 6:00 PM

data usage for covid

march - june was free data usage because of Covid work at home, why the heck didnt I get something telling me that July was not going to be free anymore, now it says I am going to be billed 60$ extra on my next bill and it is still rising. I am switching to unlimited now and it is 10$ supposedly. Why the heck is the extra usage so much and why wasn't I told about it. 

Responses

strega7

Regular Contributor

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393 Messages

10 m ago

Have you already used your courtesy month?

 

Here are some details on the new/current data plan.

https://www.xfinity.com/support/articles/data-usage-plan

 

ComcastAmir

Official Employee

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6.3K Messages

10 m ago

Hello 234546scvh, thank you for creating a post regarding this concern. The information that (strega7) shared is correct about data usage going beyond the courtesy months for COVID-19. We have also reduce the unlimited data rate from $50.00 to $30.00 to help make the feature more affordable for those whom need it. Feel free to reach back out to me here or via Private Message if you need anything else. 

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