Visitor
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5 Messages
DATA OVERCHARGE
Hello,
I have just been advised by XFINITY that I will be getting a charge for data usage in the amount of $40 or more. Unfortunately, I was not aware that my data on my iPhone 16 was actually turned on. It is always off aside from an emergency.
Can anything be done to eliminate this charge In view with the fact that I never intentionally turned it on, and I have no idea why it was in use.
please advise. Thank you for your consideration.
EG
Expert
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114.5K Messages
4 hours ago
The concern is not "E-mail" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJosephA
Official Employee
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2K Messages
4 hours ago
user_1c5885 we typically don't reverse data usage charges but send us a direct message, so we can review service options with you. You can use the Direct Messaging icon at the top of the page to send your name and service address to "Xfinity Support." If you don't see an icon, you can use this link.
https://forums.xfinity.com/direct-messaging
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