Visitor
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1 Message
data overage
I received a text from Xfinitty on July 25 at 5pm stating we have used 90% of internet data. So basically used 1.08 gb and have 120 gb left to use. Then on July 31 @8:51 I got a text notification stating we have used 100%. I checked on data usage for the month of July and it says we have used 1.43 gb. This is a fraudulent charge for overage. How could we possibly use 230gb of data in 3 hours? We watched tv until 1030 that night and my son playing on his computer games which I did check on his computer (he only used 5gb in 24 hours). We didn't do anything different from July 25 to the 31 (8:51 pm) and used up 120 gb for 6 days and based on the charges we used 230 gb in 3 hours from July 31 @8:51 pm to MN? This does not make sense. I have overage before but didn't really look into it and wonder if Xfinity has fraudulently charging us with this overage.
Pls look into this and fix this.
XfinityAlyssaA
Official Employee
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1.7K Messages
4 months ago
Good afternoon and happy Saturday @Ldyirn, and thank you for reaching out to our dedicated Communities team on our Forums, we appreciate your time and hope you are otherwise having a wonderful weekend. Rest assured, we do not fraudulently charge for overages and I know how stressful data overage costs can be. We'd be happy to review your data usage further but we are unable to see a breakdown of what is causing the increase in data. I know you stated your usage hasn't changed, and if you'd like to have it investigated further, I would recommend reaching out to our amazing Customer Security Assurance (CSA) team. They can be contacted directly at 1-888-565-4329 and their hours of operation are 8:00am - 12:00am EST, 7 days a week. They are experts in handling these types of concerns.
If you are interested in adding unlimited data to your account to avoid overages in the future, please let us know and we'd be happy to assist. I definitely recommend it if you have gamers or heavy data users in the home.
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