Visitor
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2 Messages
Damage to propert
Dear Xfinity/Comcast Management,I am writing to formally escalate an unresolved property damage claim and demand reimbursement for out-of-pocket repairs caused by an Xfinity installation on [may31 of Installation].During the installation of Xfinity cable, severe damage was done to my property. Due to the urgent nature of the destruction, I was forced to hire a contractor and pay $575 to have it fixed immediately. On the day the repairs were made, an Xfinity agent was on-site, observed the damage, took photographic evidence, and agreed that it needed to be repaired.
Since that time, I have been unable to get assistance. The automated AI tools and general customer service line (1-800-XFINITY) have failed to route me to the proper claims department.I am requesting the following:Full reimbursement of $575 for the repair costs I incurred.Direct contact information for the Claims or Corporate Escalation Department.A written response confirming receipt of this claim within 10 business days. There is a claim ticket under my email address ([Edited: "Personal Information"])and a ticket number. [Edited: "Personal Information"]
XfinityMelinda
Official Employee
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211 Messages
11 hours ago
Hello @user_mggqb9 and thank you for posting on our Xfinity Community Forum! We apologize this issue is happening and this is not the experience we want any of our customers to have. I’d be happy to take a closer look at your account and see where we are at regarding your case and make sure it's on the proper escalation path.
Please send us a direct message with your full name and complete service address to "Xfinity Support". To do so, click on the direct messaging icon located at the top right of this forums page.
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