Visitor
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1 Message
Customer
I've been trying to make a payment since last night. It either says that no account exists at this address or that my balance is zero and won't accept the payment. I got this through boost Mobile and both boost Mobile stores in my area are closed.
XfinityRichard
Official Employee
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3.3K Messages
17 hours ago
Hi there, @user_n6rxz7 Thanks for reaching out! I’m really sorry you’re running into this while trying to make a payment. I can absolutely understand how frustrating that is, especially when you're getting conflicting messages about the account. Are you referring to Xfinity Prepaid Internet service?
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