Customer support

The lack of resolution and minimal importance to their customer satisfaction will be the downfall of Xfinity. The customer service support agents are the worst Ive ever encountered. They do not resolve anything they tell you what you want to hear just to get you off the line and it's back to square 1. Contacting them multiple times just to have nothing done. Its been 6 months without a resolution haven't heard back and I am exhausted of having to keep contacting them

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XfinityOrlandoM

Official Employee

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3.2K Messages

8 hours ago

@user_fgofhk

Thanks for reaching out to us we do apologize for any inconvenience. You have reached out to the right team to get all your concerns resolved!

To get started please send me a direct message including your first and last name and complete service address

Here's the detailed steps to direct message us:

Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Press Enter to send your message

(edited)

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user_fgofhk

Customer support

XfinityOrlandoM

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