customer support

My account is past due. A message was on the screen stating that if I made a payment arrangement, my services would be restored. I made a payment arrangement a while ago. I am now getting conflicting messages. One states that the payment must be made today to restore services, while the other is still telling me to make an arrangement I already made, and services will be restored. The AI will not allow me to chat with a customer service rep. I thought customer service was bad in the past, but this has gotten worse. The only way we can talk to a customer service rep via the chat is if the account is up to date, it would appear. This is counter-productive.

Responses

XfinityThomasD

Official Employee

•

1.2K Messages

11 days ago

user_vvwfng I appreciate you posting on our Forums and apologize for the mixed information. Our team can look further into the account to provide some clarity. Please send our team a direct message with your full name and address.

To send a Direct Message:

Ensure you are logged in

Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it.

0

Billing

user_vvwfng

customer support

XfinityThomasD

New to the Community?