Visitor
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1 Message
Customer support is horrible
They employ people who continuously lie and be dishonest. I have have been dealing with this for a 2 months now . One person say one thing and then another says something different. I am fed up with the dishonesty. I make sure i download my chats and keep a record of what they say because of blatant lies.They constantly cancel repayment plan and then say it my fault but they get the payment auto drafted on the date it's due and then when you speak with them they say there is nothing to be done. They will tell you they fixed the issue and then I get a call saying that there is no plan in place . I'm tired of dealing with this , I've been with xfintiy for 11 years and has never had this much trouble. I will be making a complaint to the FCC asap .
XfinityJoe
Official Employee
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1.6K Messages
52 minutes ago
I’m truly sorry we’ve made you feel this way. Our team would be happy to review your account with you, address your concerns, and answer any questions you may have. To get started, we’ll just need to access and verify your account. @user_6onxa3
Please send us a DM with your full name and address to Xfinity Support.
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