Visitor
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1 Message
customer since 1989, bills 1/3 high this month and NO HELP
My elderly mom has comcast internet to keep her landline. she has been a customer since 1989. her bill has been 76.00 for some time, now 106.00! i have called and talked to agents about lowering the bill with no help, i have been on hold or fruitless phone calls for a total of 4 hours, talked to supervisors, etc. I have the same set up through ATT for $70 - just negotiated with them and it took 10 minutes. Why can comcast to the same? all i got were convoluted answers "you will be eligible for a small credit but i can't tell you when" . I will be ending her service - this is the last straw. Your customer service is non-existent.
EG
Expert
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123.1K Messages
23 days ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityEricB
Official Employee
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3.9K Messages
23 days ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start new conversation" (pencil and paper) icon
In the "To:" line, type "Xfinity Support"
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
How to direct message within Forums https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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