Visitor
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2 Messages
Customer service
Hello, I need assistance with a billing dispute and restoration of my disconnected services. My bill nearly doubled when my promotional discount expired, and I was not aware of the upcoming increase.
I cannot afford the minimum payment required for reconnection, and the automated chat assistant will not connect me with a live representative.
I also cannot access my billing history through the app. I need a review of my promotional rate, notification of its expiration, and available options to restore my services with a lower initial payment.
Please have a representative review my account and advise me of my options. Thank you.
EG
Expert
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122K Messages
2 hours ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAldrik
Official Employee
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2.8K Messages
2 hours ago
Hello @user_6n622t! Thank you for reaching out to us on our community forums. A bill increase after a promotion expires can definitely come as an unwelcome surprise. I understand you've already attempted to get assistance through chat and are now reaching out here because you're looking for a closer review of the promotional pricing, the resulting increase, and the options available to restore service.
If you still have access to previous statements, page 3 of a bill from before the increase should have green text showing when the promotional pricing was scheduled to expire. That information can help us compare the promotional end date to the timing of the increase while we review the account.
You mentioned the minimum balance is too high at this time, have you had a chance to see if your account is eligible for the flexible payment option?
Thank you for your help @EG!
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