Customer service

user_koyy15 Hi there! Thanks for checking in with us on our Xfinity Forums for help with your account. I would love to assist you and make sure that our services are up and running. I know how important our home internet connections are for our customers and any downtime can cause a lot of issues. 

 

Are you using the NOW internet services for prepaid internet service or are you referring to an account payment that was processed and applied to a home post paid internet account? 

If the trouble is with the NOW service you can easily manage your subscriptions in the NOW portal.

 

If you are having trouble with a post paid internet service account due to a past due balance and your service is interrupted, the service should be restored within a few minutes once the past due balance on the account is paid in full. 

It is also possible that your account would be eligible for an installment plan or a payment arrangement. Visit the Xfinity Assistant to see if your account is eligbile for one of these options.