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user_mz601o
1st Topic

Visitor

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1 Message

Thursday, July 16th, 2026 6:04 AM

Customer service

I have been out of internet service for two weeks and I will not get a technician until Sunday. The 26 with that which I cannot meet this appointment. This means that I will have to reschedule this appointment and I will have not had service for at least 2 plus weeks. I need to be reimbursed for the lack of service that I have not received. Because your department cannot take care of my immediate needs to fix your lack of provision for the service that you are offering

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Updated 

4 hours ago

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XfinityKassie

Official Employee

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2.6K Messages

4 hours ago

 

user_mz601o Good morning! We appreciate you taking the time to reach out to our Xfinity Forums regarding your services. Being without service for an extended period of time can be very frustrating. We pride ourselves in being a reliable provider. I'd be happy to take a look into your account, and see if we can get you a sooner appointment; along with make any adjustments while you were unable to use your services. Please send a Direct Message with your name and service address. 
 
Click "Sign In" if necessary. 
Click the "Direct Messaging" icon. 
Click the "Start new conversation" (pencil and paper) icon. 
In the "To:" line, type "Xfinity Support". 
As you type, a drop-down list will appear. Select "Xfinity Support" from that list. 
An "Xfinity Support" graphic will replace the "To:" line. 
Type your message in the text area near the bottom of the window. 
Press Enter to send it.

 

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