Visitor
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2 Messages
customer service
I’m reviewing my monthly bill and my home internet charge of nearly $150/month seems far above your current advertised pricing. I’d like to understand exactly what I’m paying for and explore moving to your best current internet-only plan with the same or better performance. I see that I'm paying $124.00 for the Gigabit Extra, which seems very high; what are my other options? And i'm paying $25.00 for xFi Complete... I don't think I really need that, can you please explain what this is and how it benefits me? Thank you very much!
user_0co1u3
Visitor
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2 Messages
13 hours ago
I was just communicating with an agent and then got disconnected .... please come back!!
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EG
Expert
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117.7K Messages
5 hours ago
Concern moved here to the Billing help section.
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EG
Expert
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117.7K Messages
5 hours ago
@XfinityQue @user_0co1u3
Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored.
Please see this post about direct messaging the support team;
https://forums.xfinity.com/conversations/getting-started/direct-message/6445fb0eb9339b2013e8ff9c?commentId=6446bf50b9339b2013e93478
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XfinityBillie
Official Employee
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4.1K Messages
5 hours ago
@user_0co1u3 Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. The xFi Complete for $25 includes the $15 modem rental, advanced security for your wi-fi enables devices as well as unlimited data. I would be more than happy to help you in reviewing what promotional offers we have available for your account to see if we can help you to reduce the billing. Please send us a DM to Xfinity Support with your full name and address to get started.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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