user_xuwdgt, thank you for reaching out and creating a new post. I hope you are doing well on this lovely Sunday. I understand you found charges for movies that you believe you did not order. I can certainly see how finding new charges you aren't aware of can be confusing.
To qualify for an on-demand credit, the following is required:
- Have watched the purchased or rented content for less than 10 minutes of combined view time. - Have rented or purchased the content within the last 120 days. - Request a credit for only one rental or purchase, with a value of $60 or less.
XfinityVianney
Official Employee
•
2.6K Messages
14 hours ago
To qualify for an on-demand credit, the following is required:
- Have watched the purchased or rented content for less than 10 minutes of combined view time.
- Have rented or purchased the content within the last 120 days.
- Request a credit for only one rental or purchase, with a value of $60 or less.
You can read more about the process and also how to request a credit here if you qualify: https://www.xfinity.com/support/articles/xod-rental-purchase-credit. Lastly, I highly recommend setting up a purchase PIN (https://www.xfinity.com/support/articles/x1-parental-controls-turn-puchase-protection-on-off) to prevent any potential wrong or accidental orders in the future.
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