Visitor
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1 Message
Customer service
Language barrier. Philippine people doing customer service sometimes their phone service cuts in and out. You can’t hardly hear them and sometimes hard to understand them. I have nothing against their culture. It’s beautiful, but I live in America and when I have an issue, I would like to speak to an American. When I press 1 for English, I would like to speak to somebody fluent in English
XfinityThomasB
Official Employee
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2.6K Messages
23 hours ago
user_7bzm3w
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message:
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• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
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