Visitor
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1 Message
customer service
My bill went up to $257.23 and I called customer service only to find out the guy i spoke with was located in India and he even raised my bill to $260.00 and provided that I signed a direct debit. So pathetic and shoddy customer service. Is there any agency state or local regulating these guys?
XfinityThomasC
Official Employee
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3.2K Messages
3 months ago
Hello, @lukelawal this is not the experience we want for loyal customers like you. Could you please send our team a direct message with your full name and full address? To send a direct message:
1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
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user_hva6vv
Visitor
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5 Messages
14 hours ago
I similarly had terrible over the phone customer service. I was hung up on three times by their automated system before being misgendered by five different people in India. Literally nobody was able to actually do anything to help me on the day a different technician had said they would help me. My stupid apartment complex doesn't allow us any other option, so I'm seriously considering cancelling my internet all together since the people at the top at xfinity are cheap [EDITED: Language] who don't want to pay a liveable american wage to humans or anything resembling decent customer service. Further, their "AI assistants" are dumb as [EDITED: Language]and can't answer even the most basic of questions.
To xfinity, don't bother responding unless you have a human who can call me and knows that Xander is a male name.
(edited)
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