Visitor
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1 Message
Customer service
I got the buy one get one deal I was supposed to get a free phone the gave me two phone charges me twice and didn’t give me credit for my trade in phone and now I also have a watch on my account and I don’t even have a watch and they keep telling me they doing investigation and they fix it but my bill is still the same and I still owed them for two phone
XfinityAlfonso
Official Employee
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1.8K Messages
2 days ago
Hello user_yd4lub thank you so much for reaching out here on our Xfinity Forums. We're so sorry to hear about this experience, but we are available to help however possible.
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