Visitor
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1 Message
Customer Service
I purchased a watch using $300 rewards credit and was only paying $2.09 per month for the difference. During the process of porting my number over to a new phone, customer service said they had to delete the watch from my account then reinstall it. This canceled the promotion on the watch and I was charged the full price. This issue was caused my customer service but they refused to correct the problem. The only reason I purchased the watch was because of the $300 rewards credit. Now I'm forced to pay full price for it.
XfinityRichard
Official Employee
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2.1K Messages
22 hours ago
Hi there, @user_qe0pfk ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm very sorry to hear about the promotion that was deleted. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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