customer service

Good afternoon and thank you for reaching out to our dedicated Communities team on our Forums, we appreciate it. We'd be happy to review your account to confirm if your payment was received or rejected. If it was received and this might be spam, we can refer you to the proper channel to report the spam email. Rest assured, we take our customers online security very seriously here. To get started, can you please send us a Direct Message with your first and last name along with the service address on the account?

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it