Visitor
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1 Message
Customer service
This is my fourth and final attempt to resolve a billing dispute. On Feb. 5, I spoke with a retention agent about cancelling my cable tv package. After an hour on the phone, I accepted his terms. I was told I’d receive an adjustment on my February bill. I am still waiting. I contacted an agent by text, an agent at the Xfinity store and a virtual agent at the Xfinity store. All agents told me that adjustments would be made. I have spent hours trying to get someone to honor this agreement.
If this is not corrected by Tuesday, April 22, I will file an FCC complaint and a district court small claims action.
XfinityJoe
Official Employee
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817 Messages
2 months ago
Good morning @user_s2cpy3, we would be happy to assist with any billing concerns.
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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