Skip to main content

  • Home

  • Getting Started

    • Offers

U
user_xy69hw
1st Topic

2 Messages

Friday, September 13th, 2024 1:53 PM

customer service

I need to speak to a live agent about my account and have been trying to do so for a hour and a half

Question

 • 

Updated 

2 months ago

17

1

0

Was this helpful?

XfinityEva

Official Employee

 • 

1.3K Messages

2 months ago

Hi there! Thanks for reaching out about your account. How can we help today? (please remember not to share personal identifying information on the public post, such as name, email, etc.) 

2

0

user_xy69hw

2 Messages

I am needing to speak to an agent today about the payment arrangement that I made on my account

Like

Reply

2 months ago

0

XfinityEva

Official Employee

 • 

1.3K Messages

Sure thing, let's take a look at your arrangement together. Just send us a direct message with your full name and service address to get started. 

 

To send a direct message: 

 

 

  • Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
  • Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

Here's a link to know more about setting up a payment arrangement as well: 

 

https://www.xfinity.com/support/articles/set-up-payment-arrangement

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

2 months ago

0

forum icon

New to the Community?

Start Here