Contributor
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30 Messages
customer service
I have spent 3 hours on the phone with 3 different advisors about reducing my bill. The first one sent me an email with details of a new contract which was unacceptable. I asked to speak to another person. The second person finally reduced my bill for the same services I have but could not send me an email for confirmation and then the call was transferred to an automated operator to report a service problem. I called back the next day asking for an email address to send a complaint. He spent another half hour trying to reduce my bill, offered me a one time $50 credit and said to call back next month to see if there is a better promotion, then transferred me to the general security department where I was told to send my complaint through email to abuse.comcast.net. I sent the email, received a response that thanked me for my email with links that do not work. What is wrong with customer service at xfinity? Is it possible to speak to someone that knows what they are doing and can understand my issues?
CCBrian1
Contributor
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367 Messages
2 years ago
Hello @spc823 , thank you for reaching out to us via our Xfinity Community Forums. I'm happy to help review your account to see what options are available. I know with pricing increases all around, budgets need reviewing and best options for services are needed. I will do all I can to assist and help turn things around.
Could you please send our team a direct message with your full name and full address? We would be happy to help out.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3KQF8q9 for an example.
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spc823
Contributor
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30 Messages
2 years ago
Spent more hours on private message with no solution. I was offered less channels, early termination fee contract for a small reduction in charges. Then I was told these were published prices and to get a bigger reduction I needed to call. So full circle back to where I started. Unbelievable!!
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