Visitor
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1 Message
CUSTOMER SERVICE REP STOLE FROM ME!
I called xfinity bc my normal bill is 95$ it went up to 107$ bc they said I went over my data. When I called to see why and what I can do about my bill the man I spoke to said he could give me a discount and drop my bill to 90$ but I “had to pay it today” I agreed to the 90$, he sent me a form to fill out with my card info and my account showed it was paid and up to date. Days later i get an email that the payment was reversed. IT WAS NOT. And also, the bill states it was paid from a bank account but I paid with a card, not a bank account! Basically, this man stole 90$ from my card from the form I filled out, then used his own account to pay the full balance which was 107$ but it bounced bc there was no money in that account! HE SCAMMED ME. And yes this was a real xfinity employee that had access to my account! I called the customer service number! BE VERY VERY CAREFUL. They are stealing!!!!!
XfinitySean
Official Employee
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388 Messages
2 hours ago
Thanks for joining us and sharing your experience on our community forums, user_myzlgq! This isn't at all the experience we want for our customers or how we want to conduct business. Our team would like to get more information about your experience to take a deeper look into the issue. Please send us a direct message with your full name, name on the account (if different), and service address, and we'll get the ball rolling.
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
• Click "Sign In" if necessary
• Click the "direct messaging" icon or https://comca.st/3J0ir1l
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send
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