2 Messages
Customer service problem
New contract on 02-27-2024 for TV and Internet. Voice agreement with Customer Service was for $179. My plan showed the amount was to be $180.11. The bill for 03-14-2024 was for
$191.26. Bill for 4-14-24 was for 167.68. Bill for 5-14-2024 was for $183.10. 6-24-2024 get e-mail indicating a credit of $1.65 for loss of Bally Sports although ESPN had a news article on 5-2-2024 that it was $8
tp $10 for loss of Bally Sports. Bill for 6-14-202 for $181.45(no credit for Bally loss). The bill for 7-13-2024 is to be for 182.96(no credit for Bally loss). I have called Customer Service twice, once on 6-26-24 with individual saying a supervisor would get back, but did not and again on 07-02-24. this time the individual said I would be getting a credit, but have not seen. This is not my first event with your Customer Service. As a long time customer, it seems quality service would be Xfinity's by word. Retrain all the individuals interacting with new or old customers before the "dam" breaks and many of us leave!
XfinityJamesC
Official Employee
•
1.5K Messages
2 months ago
Greetings, @user_clw9cz! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about this missing credit. You have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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