Visitor
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7 Messages
Customer Service not good, what about customer retention?
My internet service was intermittently going in and out for a couple weeks. I chatted with a customer rep last week (Friday), who sent some commands to my modem, which caused it to completely stop working.
I was told I would have a priority service call the next day (1/20). I also asked the rep if I could talk to a loyalty rep as my contract was ending. He said one would contact me within 2 days.
NO service person called or came. Thankfully, my service came back after a couple of hours. NO customer loyalty person ever called. My bill has gone up big YET AGAIN. This for a long-time customer.
I am ready to move to 5g internet service. [Edited: "Inflammatory"]
jtayllagrange
Visitor
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7 Messages
1 year ago
what is inflamatory about this? I am just stating facts,
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XfinityThomasA
Official Employee
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2.3K Messages
1 year ago
@jtayllagrange - Thank you for your feedback and choice of service providers. This is not the experience we want for anyone. We'd appreciate the opportunity to help forward your feedback, troubleshoot your services, and take a look at the bill. We can revisit your service needs to ensure you're in the best plan based on your needs, and take a look at cost-saving options together. Please send a direct chat message with your full name and complete service address to “Xfinity Support”? To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
- XfinityThomasA
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XfinityThomasA
Official Employee
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2.3K Messages
1 year ago
Happy we could speak and resolve all your concerns here today, @jtayllagrange. Thanks again for choosing Xfinity and allowing us the chance to help out. Please create a new post if anything more were to come up, our team is always happy to help. Take care!
- XfinityThomasA
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