Customer Service Not Exist anymore?

Cannot reach anyone to speak with about a billing issue. Contacting your various customer service numbers, each leads my call to being disconnected.

New modem was installed by technician, he mistakenly did not take the old modem. Recently discovered extra charges on my account and contacted a local store; they said I'd be refunded once the equipment has been returned. Returned the equipment today and same store told me there would be no refund. This is unacceptable. Either I own a modem, or your equipment has been returned and so is my money, you cannot have both. And if you do, you lose another long time customer, which seems to be usual case seeing these forums. How can I reach someone to discuss this issue?

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XfinityGabriel

Official Employee

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2.4K Messages

16 hours ago

user_kc19g4, Hi there! Thanks for reaching out. I can understand the importance of getting that equipment returned and not being charged for the equipment returned to the store. You've come to the right place. Our team of experts specializes in resolving refund and equipment returns such as this over social media. To further assist, please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon in the upper right page of our forum page. Once you click on that, input our shared handle Xfinity Support to send us a direct message.

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user_kc19g4

Visitor

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2 Messages

@XfinityGabriel Appreciate your response. I have sent my contact information.

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16 hours ago

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user_kc19g4

Customer Service Not Exist anymore?

XfinityGabriel

user_kc19g4

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