Visitor
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3 Messages
Customer service misleading to get “better deals”
I’m wondering if anyone have experienced customer service misleading them to get “better deals” ?.
about three months ago i experienced a sudden increase in my billing, I contacted costumer services because my bill increased drastically, they informed me that my plan expired and automatically started a new cycle at a different rate, then they said i could get a better teal 68 usd if i downgrade my internet plan and i get a free mobile device, I agreed but to my surprice I’m finding out I’m paying 70 for internet and 30 for a mobile I didn’t need it nor use at all, they said i could use it for home since it was already included in the 68 dollars deal, now I’m paying even more than i was paying before talking to costumer service asking for help, this really pisses me off because now i feel stuck with a phone I didn’t need it in first place and slower internet and also another flex box i never requested? I already had ine i only have one tv 😂. This is the second time i call costumer service since I started contacting their services and the first time i had a similar experience where my internet when from 65 to 80 I didn’t complained as much because the speed was increased but i can see a pattern now, and im wondering if anyone have had experience this because this is not fair. I will try to cancel my service tomorrow at a local store.
XfinityEmilyB
Official Employee
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2K Messages
2 years ago
Welcome to our community forum, @user_45d196 and thank you for bringing this billing concern to my attention so I can make things right. You should always have a clear understanding of your monthly bill before agreeing to any changes. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help :).
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jonda73
New Poster
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4 Messages
2 years ago
The same thing happened to me twice (I know, shame on me). I called to cancel and they said if I could save you a lot of money, would you stay. I said sure and they quoted $60 less. Well, it never made it into the system. So I called back and they offered me a better deal to save money, so they turned my cable into streaming, My wife didn't like it, so I said just give me back the plan I had last week. They did. Not only did it cost more, but they started the contract over again. They also stopped using the 4K box, so I have a bad picture, so much for 10G.
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user_de0b46
Visitor
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1 Message
2 years ago
Yes just happened to me
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