Visitor
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2 Messages
Customer service keeps lying to me about adding unlimited data to my account
I have contacted the customer service department via chat multiple times. The first time was because I went over my bandwidth after switching plans and I told them I wanted to have unlimited bandwidth. The customer service rep told me he was adding it to my account, then confirmed that he did add it to my account. The second time was because I never saw the change in my account, and the bandwidth tool still kept telling me I was over my limit and that I had reached my limit of requests to waive the fee for going over my bandwidth. So I reached back out to customer service, and again they confirmed that they added Unlimited Data to my account. For a third time, I am seeing that I have gone over my limit. I am beyond frustrated with having to take time out of my evening to create this post. I just want my bill to reflect the services I requested.
Responses
user_089c9d
Visitor
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2 Messages
2 m ago
Note: I have my own equipment and do not want to rent or purchase an xfinity modem or xfinity router for my home.
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XfinityValerie
Official Employee
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187 Messages
2 m ago
Hey there, @user_089c9d, thank you for taking the time to reach out to us on our Xfinity Forums! I am sorry to hear of the poor experience you have had with adding Unlimited Data to your account. I can certainly see how frustration that would be especially after so many attempts. Please rest assured, you have reached the right team! We can certainly review the account and ensure we get the right package added for you. To get started, please send us a private message with your full name and service address.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Peer to peer chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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