Visitor
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1 Message
Customer service is nonexistent! 😡
I need help with a billing issue for the past few days, I go through the xfinity assistance like and everytime I try to chat with agent I get prompted with “I’m sorry, we’re experiencing longer than usual wait times. Please try chatting again later.” It’s getting pretty frustrating when I’m trying to get ahold of a agent every other week cause xfinity is tryjng to hit me with equipment i don’t have or one time fees they shouldn’t be adding. These last three months have been a chore dealing with xfinity and I’m about just cancel my service.
Accepted Solution
XfinityBillie
Official Employee
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3.6K Messages
13 days ago
@BetMeBroke We appreciate your time in reaching out to our team here on the Xfinity Forums. I'm sorry to hear that you were having a hard time reaching an agent via the Xfinity Assistant. I definitely understand how upsetting it would be to try to correct billing and we are experts are resolving concerns such as yours. Please send us a DM to Xfinity Support with your full name and address to get started.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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