Customer Service is asking for SSN and Credit card Number Billing Concern – X-Class 2 Gig Plan Pricing

I recently upgraded my internet to the X-Class 2 Gig plan at an Xfinity store. On your website, the monthly cost for this plan was listed as $115, but I was charged $124 at the store.

Additionally, during a recent call to Customer Service, I was asked to provide my Social Security Number and credit card information just to discuss my bill. This seemed unusual and concerning.

Could you please honor the $115 price that was advertised on the Xfinity website?

Thank you for your attention to this matter.