Customer Service Email

Hi there, I really appreciate you taking the time to share this. I can absolutely understand how disappointing this experience has been. Especially after reaching out multiple times without getting the clarity or support you were expecting. I’m genuinely sorry for the frustrating experience you've had trying to get help. You’re not alone in feeling this way about promotional pricing, and I completely get why it can seem unfair when new customer offers are different from what long-term customers see. To be transparent, those introductory promotions are typically reserved for new accounts and aren’t something we’re able to apply to existing services, but that doesn’t mean we can’t look for other ways to help. You've reached the right place. Over social media, we are a team of experts who'd really like the opportunity to turn this experience around for you. If you’re open to it, we can take a closer look at your current plan and review any available options, discounts, or adjustments that might better fit your needs. Would you mind sending us a direct message with your first/last name and full address by clicking the "direct message" icon on the upper right page of the forum page? Once you click on that, input our shared handle "Xfinity Support" to send us a direct message.