Visitor
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1 Message
Customer Service Dispute Charge
Hi, I want to dispute the charge I received for the Xfinity worker coming in and fixing my Internet. He told me my Internet wasn’t working because another Xfinity worker accidentally unplugged my internet while connecting another apartment to their internet. If this is entirely Xfinity’s fault, why am I getting charged?
XfinityThomasB
Official Employee
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2.1K Messages
7 days ago
user_1smun4 Apologies for any bad experience with this. We can easily get this sorted out for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
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